Frequently asked questions

By default, only people you approve. Family members request access or receive an email invite. You can also make the site open, if you want.

You can request deletion at any time through support — we reply within 15 days, as LGPD requires. Before that, you can export everything as a ZIP from the site panel.

We only collect what the site needs, keep it securely, never sell data, and you have the right to access, correct, export and delete it — just ask support.

We follow LGPD: encrypted passwords, private files and access only for people you allow. You can request deletion at any time.

No. The content of your site is yours: we never sell it, never use it in marketing and never train AI models with it.

Storage space is defined by your plan — every size is listed on the plans page, and you can change plans whenever you need more.

Photos are kept in high quality in your plan’s private storage, with no open link on the internet.

Nothing is lost: everything stays on your private site in the cloud. Sign in from another device and pick up where you left off — and export a full ZIP copy whenever you want.

Photos, videos and audio, organized by month, with likes and comments just for the family.

Every plan includes family logins — and Premium is unlimited. Inviting takes minutes from the site panel.

Each family member gets a permission level: some only view, like and comment; others also add photos and messages. You decide.

Anyone who opens the site address can request access. The request comes to you to approve — or decline — in the panel.

Yes. In the members panel you can revoke anyone’s access at any time.

Yes! When signing up you choose single, twins or triplets, and the site is born with the names and pages of each baby.

Yes — and it’s beautiful. Choose “Still in the belly” and enter the due date. The timeline starts with the ultrasounds.

Yes, anytime. Talk to support: the change applies to future charges and you only pay the difference for the new plan.

Yes — on the Premium plan you can use an address like ourfamily.com. On the others, the address is yourbaby.ubaby.com.br.

We remind you before the due date. If the plan expires the site goes down, but memories are kept for 90 days so you can renew or download everything.

Pix, card in up to 12 installments and boleto, through Mercado Pago. In the Android app, purchases go through Google Play (coming soon). Details on the payments and refunds page.

As soon as the payment is confirmed. Pix and card usually take a few minutes; boleto, up to 3 business days after payment.

Purchases made on the site can be cancelled within 7 days for a full refund (Brazilian Consumer Code, art. 49). Write to support with your account email — the refund is processed by Mercado Pago to the same payment method. See the payments and refunds page.

Yes — we issue an invoice (NFS-e) for payments. If you need a copy or a resend, contact support with your account email.

The Ubaby app for Android and iOS is on its way. Meanwhile, add the site to your phone’s home screen — it works like an app, and news arrives by email.

Ubaby speaks Portuguese, English, Spanish, Japanese, Korean, German and French. Switch languages with the flag selector in the footer of any page.

Only people you invite with edit permission. Other guests can only view, like and comment.

Yes — we keep an activity history (who did what and when, with date and time) on the family site and in the panel, visible to administrators. It is part of our privacy policy.

In “My account” access is by a magic link sent to your email — no password. On the family site, each member creates their own password when accepting the invite.